UnlockAbode can email your tenants a short reminder 5 days before rent is due, so you're not the one sending "just a reminder" texts every month.
Turn them on
- Open the Settings tab.
- Find Rent reminders.
- Check Email rent reminders to my tenants.
- Tap Save.
You'll see "Rent reminders updated". To stop them, uncheck the box and tap Save again.
When reminders go out
Reminders are sent once a day, in the morning (Central time), when rent is due 5 days from now or sooner. For example, rent due on November 1 gets its reminder on the morning of October 27.
If you turn reminders on when rent is due in fewer than 5 days, your tenants get their reminder the next morning. Each tenant gets one reminder per due date, never a second one for the same month.
Who gets one
A tenant gets a reminder when:
- They're on an active lease.
- We have an email for them: the one you entered when you started the lease, or, if that was left blank, the one they use to sign in to the tenant portal.
- The month's rent hasn't been fully recorded yet. If you've already recorded their payment, they're skipped.
If two tenants share a lease, each one gets their own reminder.
What your tenant sees
The email comes from your business name, and replies go straight to your email. It shows:
- The rent still owed for the month. If you've recorded a partial payment, it says how much you've already received.
- Any unpaid utility bills or late fees on the lease, with a total.
- A View my account button that opens their tenant portal. Tenants who haven't joined the portal see a note to reply to you with questions instead.
It ends with "Already paid? Thank you, and you can ignore this email."
What reminders don't do
- They don't collect rent. Tenants still pay you the way they do today, and you record the payment.
- They don't add late fees. If your lease allows one, add it as a charge.
- They don't send texts, only email.