This one is written for tenants. Your landlord uses UnlockAbode to run your rental, and you use the tenant portal to see your rent, report repairs, and message them. Two different people can help you, depending on the question.
Your landlord: the rental itself
Ask your landlord about:
- Your rent amount, or a charge you don't recognize
- Your lease
- Repairs
- Your deposit
UnlockAbode can't see or change any of these. They're set by your landlord, and only your landlord can answer for them.
To reach your landlord, open the Messages tab, or tap Message landlord on your portal home. Report repairs with Report an issue so they're tracked.
UnlockAbode support: the app
Ask us about:
- Trouble signing in
- The Pay button
- A payment that seems stuck
- Anything in the portal that looks broken
A real person reads every message, and it never costs you anything.
From inside the portal
- Tap See who to ask at the bottom of any portal screen.
- Under UnlockAbode support, check This is about a payment if it is. Payment problems go to the front of the line.
- Fill in What's it about? and Tell us what's going on.
- Tap Send it.
Your requests are listed under Your requests on the same page. When we reply, we email you a See the conversation button that opens it. Reply there and it comes straight back to us.
If you can't sign in
- On the sign-in page, try Forgot password? first. It emails you a link to set a new one.
- Still stuck? Tap Get help next to Can't sign in? It opens our support form, which works without signing in.
Tell us the email address you use to sign in, so we can find your account.
If your invite expired or doesn't work
Invite links work for 48 hours and only once. If yours has expired, ask your landlord to send a new one.
If your landlord isn't answering, tap Contact us on the invite page, or use the support form. We'll help you get in, but only your landlord can send a new invite.