A real person reads every message you send us, and support is included on every plan, including the free one. There are two ways to reach us, depending on whether you can sign in.
From inside the app
- Open the Home tab.
- Find the Need a hand? card and tap Talk to a person.
- If it's about money, check This is about money (a rent payment, a deposit, a fee).
- Fill in What's it about? and Tell us what's going on.
- Tap Send it.
You'll see "We got it." We already know which account and business you're writing from, so you don't need to explain who you are.
Follow your requests
Everything you've sent is listed under Your requests on the same page, each with a status:
- Waiting on us: we have it, and the next move is ours.
- We replied: we've answered. You'll also have an email.
- Closed: we think it's sorted.
Tap a request to see the whole conversation. To add something, type in the box at the bottom and tap Send. Replying to a closed request opens it again, so you never have to start over.
Without signing in
Locked out, haven't signed up yet, or have a question before you do? Use the public support form. You don't need an account.
- Go to unlockabode.com/support.
- Enter Your email so we can reply. We don't add you to any list.
- Fill in What's it about? and Tell us what's going on.
- Let the Verify you are human check finish (it's usually automatic), then tap Send it.
The public form doesn't have the money checkbox, so if it's about money, say so in your message.
When we reply
We email you from UnlockAbode Support.
- If you wrote from the app: the email has a See the conversation button that opens your request. Reply there and it comes straight back to us.
- If you used the public form: just reply to the email.
Get a faster answer
- Say what you were trying to do, what you expected, and what happened instead.
- Name the property and unit if it's about one.
- For a payment, include the amount and the date.
Prefer plain email?
Write to support@unlockabode.com. It reaches the same people. Messages sent by email don't show up under Your requests, so use the in-app form if you'd like to follow the conversation there.