The tenant portal gives your tenant one place to reach you and report problems, and gives you a written record of all of it.
Email the invite
If you entered your tenant's email when you started the lease, UnlockAbode can email the invite for you.
- Open the Properties tab and navigate to the tenant's unit.
- Under Current lease, tap Email invite to followed by their address. (Right after you start a lease, the same button appears at the top of the page.)
- You'll see "Invite emailed to" with their address.
The email comes from your business name, and if your tenant replies, it goes to your email. It has a Join the portal button.
Or copy the link and text it
Every invite also shows its link on the unit page, under Invite pending. Copy it and send it by text, whichever reaches your tenant faster. If you didn't enter an email, tap Create invite link to get one.
Want something to send along with it? For tenants: using your tenant portal walks them through it.
Fix or add a tenant's email
- On the unit page, under the tenant's name, tap Edit contact info.
- Change the Email or Phone.
- Tap Save contact info.
Changing an email to a different address cancels any invite that's still pending, so a link sent to the wrong address stops working. Send a new one after you save. Adding an email for the first time leaves a pending invite alone. The email you enter here is also where rent reminders go.
What your tenant sees
The link takes them to a signup page already connected to their lease. They create a password and land in their portal, where they can:
- Message you: replaces the scattered texts.
- Report a maintenance issue, with photos taken right from their phone.
- See their rent status and anything they owe.
Things to know
- Invites expire after 48 hours. If one lapses, tap Email a new invite (or Create a new invite link) in the same place.
- You can email the same invite again with Email it again, once an hour. Need it sooner? Copy the link and text it. Fixing a mistyped email starts a fresh invite you can send right away.
- Tenants only ever see their own lease and unit, never your finances, never other tenants.