Handle a maintenance request

Repairs are where small-landlord record-keeping usually falls apart. Here it's one thread per problem, start to finish.

When a tenant reports an issue

Tenants on the portal can file a request themselves, with photos. It appears in your Repairs tab immediately — no lost text messages.

Creating one yourself

Noticed something during a visit, or got a phone call?

1. Open the Repairs tab.
2. Create a work order: pick the property and unit, describe the problem, set the urgency.
3. Attach photos — Take photo works here too.

Assigning a vendor

If you use a plumber, electrician, or handyman:

1. Open the work order and assign a vendor (add them once, reuse them forever).
2. If the vendor has an email on file, UnlockAbode sends them the job details and the photos automatically — they can see what they're walking into before they drive over. Replies go straight to your email.

Closing it out

Mark the work order complete when the job's done. Then log the invoice as an expense against that unit — the repair and its cost end up attached to the same property, which is exactly what you want at tax time.